Responsible Gaming

Responsible gaming means making informed, conscious choices about gambling as entertainment, never as a way to make money or solve financial problems. pinncale-casino-canada on pinnacle-ca-play.com supports you with practical tools, transparent information, and trained staff so you can play within personal limits. If gambling stops being fun or starts to create harm, we are here to help with immediate pauses, limits, and referrals to confidential professional support.

Risk Awareness

OBSERVE: Gambling carries financial and psychological risks. EXPAND: Early recognition reduces harm and supports timely intervention. REFLECT: Use the indicators and self-check below to decide whether to adjust your play or seek help.

Common warning signs

• Spending more time or money than planned; chasing losses or increasing bet sizes to recover.
• Thinking about gambling outside play sessions; feeling restless or irritable when not gambling.
• Hiding gambling from family/friends; borrowing money or using credit to gamble.
• Skipping work/studies or social activities to gamble; gambling late at night or for long continuous sessions.
• Using gambling to escape stress, anxiety, or financial pressure.
• Neglecting bills or essentials due to gambling spend; selling assets to fund bets.

Quick self-assessment (answer Yes/No)

• Do I regularly spend more than I intend to on gambling?
• Have I tried to win back losses by returning quickly to play?
• Have others commented on my gambling or expressed concern?
• Do I feel guilt, anxiety, or secrecy around my gambling?
• Has gambling affected my work, studies, relationships, or finances?
• Would taking a 24-72 hour break feel difficult for me?

If you answered "Yes" to two or more, consider setting stricter limits, taking a Time‑Out, or contacting support below. For emergencies or immediate risk of harm, call 911.

Regional Compliance Note (CA): Legal gambling age is 19+ in most provinces/territories (18+ in AB, MB, QC). Accounts must be in the player's own name and funds. Minors are strictly prohibited.

Limits & Tools

OBSERVE: Limits help you pre‑commit to affordable play. EXPAND: Decreases apply immediately; increases use a cooling‑off period. REFLECT: Set conservative caps aligned with your discretionary budget only.

Deposit limits (daily/weekly/monthly)

1. Go to: My Account > Responsible Gaming > Limits.
2. Select "Deposit Limits" and choose Daily, Weekly, and/or Monthly.
3. Enter a CAD amount for each period (example: Daily CAD 50; Weekly CAD 150; Monthly CAD 400) that fits your after‑expenses entertainment budget.
4. Confirm. Decreases take effect immediately. Increases become active only after a minimum 24‑hour cooling‑off period and re‑confirmation.

Tip: Use all three periods for layered protection. You can also set a lower "single‑transaction" cap if available.

Time spent limits (session controls)

• Go to: My Account > Responsible Gaming > Session Controls.
• Enable a session timer (e.g., 30, 60, 90 minutes). When the timer ends, you will be prompted to log out or extend after a cooling prompt.
• Enable periodic "Reality Checks" (e.g., every 30 minutes) to display time spent, net result, and quick-exit options.

Time‑Out (short breaks)

1. Go to: My Account > Responsible Gaming > Time‑Out.
2. Select a break length (24, 48, or 72 hours). You may optionally choose up to 30 days.
3. Confirm. During Time‑Out you cannot deposit or wager. Logins may be restricted.

Regional Compliance Note (CA): Limits are denominated in CAD. Cooling‑off periods for limit increases will not be waived. Where required by law, stronger protections may apply.

Self-Exclusion

OBSERVE: Self‑exclusion is a strong safeguard when play feels hard to control. EXPAND: Choose a duration aligned with your recovery plan. REFLECT: We can help you access professional support and confirm your decision.

How to self‑exclude on pinnacle-ca-play.com

1. Go to: My Account > Responsible Gaming > Self‑Exclusion.
2. Choose a period: 6 months, 1 year, 3 years, 5 years, or Lifetime.
3. Read the information summary, acknowledge consequences, and confirm.
4. You will receive an on‑screen and email confirmation. Contact support if you need documentation for your records.

What happens during self‑exclusion

• Access: You cannot log in, deposit, or wager. Marketing communications are stopped as soon as operationally feasible.
• Balances: Promotional funds are forfeited. Real‑money balances and eligible pending withdrawals will be processed upon request via support; verification may be required. Pending bets are settled per game rules; resulting positive balances can be withdrawn on request.
• Reactivation: Accounts cannot be reopened before the end of the chosen period. For non‑lifetime exclusions, a cooling‑off and re‑verification apply after expiry.

Ontario-specific note

Players located in Ontario should self‑exclude through the iGaming Ontario (iGO) Self‑Exclusion Program for regulated sites. This applies to gameplay on pinnacle.ca regulated by AGCO/iGO. Site‑level exclusions on pinnacle-ca-play.com do not register you with iGO.

Support contacts: Use the Contact & Feedback section below for help setting limits or arranging withdrawals during exclusion.

Regulatory reference: Outside Ontario, pinnacle-casino-canada operates on pinnacle-ca-play.com under Ragnarok Corporation N.V. (Curaçao license OGL/2023/105/0084). Ontario players must use the AGCO/iGO‑regulated site at pinnacle.ca.

Support Resources

OBSERVE: Independent support improves outcomes. EXPAND: Use confidential, 24/7 helplines and counseling. REFLECT: Combining operator tools with professional help is most effective.

Local support (Canada)

• Ontario - ConnexOntario: 1-866-531-2600 (24/7; English, French, and 170+ languages via interpreter)
• British Columbia - BC Gambling Support Line: 1-888-795-6111 (24/7; multilingual via interpreter)
• Alberta - AHS Addiction Helpline: 1-866-332-2322 (24/7; multilingual support available)
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789 (24/7)
• Manitoba - Problem Gambling Helpline: 1-800-463-1554 (24/7)
• Québec - Jeu: aide et référence: 1-800-461-0140 (24/7; FR/EN)
• Nova Scotia - Gambling Support Network: 1-888-347-8888 (24/7)

If your province/territory is not listed, dial 211 for referral to the appropriate local gambling support line. All services are confidential.

Self-exclusion schemes by country

• Canada (Ontario): iGaming Ontario Self‑Exclusion Program (for AGCO/iGO‑regulated sites such as pinnacle.ca)
• United Kingdom: GAMSTOP (national online self‑exclusion)
• Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego)
• Sweden: Spelpaus
• Italy: Registro Unico delle Autoesclusioni (RUA)
• Netherlands: Cruks
• Denmark: ROFUS

Blocking and filtering tools

• Gamban - blocks gambling sites/apps across devices.
• BetBlocker - free multi‑platform access restrictions.
• Device parental controls and DNS filters (e.g., OpenDNS) to prevent access on shared devices.

Family and friends support

• Gam‑Anon (for affected others): gamanon.org
• SMART Recovery Family & Friends: smartrecovery.org/family
• Kids Help Phone (youth): 1-800-668-6868 or 988 (text/call) - 24/7

Confidentiality: Independent services provide anonymous, non‑judgmental support and can guide you to counseling, financial advice, and peer groups.

Help for Family

OBSERVE: Concerned others often notice harms first. EXPAND: Supportive, non‑confrontational dialogue works best. REFLECT: Protect finances, encourage help, and set clear boundaries.

How to start the conversation

• Choose a calm, private moment; use "I" statements (e.g., "I'm worried because...").
• Focus on observed impacts (missed bills, stress), not labels or blame.
• Offer practical steps: a Time‑Out, setting limits, calling a helpline together.

Get support for yourself

• Join Gam‑Anon or SMART Recovery Family & Friends for peer support.
• Consult provincial helplines for counseling referrals and family services.
• If there is risk of harm or domestic violence, contact emergency services (911) immediately.

Next steps

• Encourage a professional assessment by a psychotherapist or addictions counselor.
• Help set practical safeguards: spending caps, device blocking, or self‑exclusion.
• Protect household finances (separate accounts, monitored budgets) while the person seeks help.

Operator's Commitment

OBSERVE: We use risk‑based tools to identify harmful play. EXPAND: Interactions are supportive, proportionate, and privacy‑compliant. REFLECT: Our goal is to reduce harm while respecting player autonomy and law.

Internal risk checks

• Behavioral flags: rapid, repeated deposits; frequent limit increases; chasing losses; extended late‑night sessions; multiple payment declines; significant changes in usual patterns.
• Automated prompts: reality‑check messages, spend/time summaries, and voluntary tool nudges.
• Human review: trained RG analysts assess patterns and may escalate to safer‑play interactions.

When we may contact you

• If risk indicators persist or intensify, support may reach out via in‑site message, email, or chat with guidance on limits, Time‑Out, or self‑exclusion.
• We may apply protective measures (e.g., deposit cap, product restriction, or account suspension) where warranted by policy or law.
• All processing follows applicable privacy policies and Canadian law. Ontario accounts are managed under AGCO/iGO rules on pinnacle.ca; this site (pinnacle-ca-play.com) follows Curaçao licensing requirements and our internal RG standards.

Updates

OBSERVE: Policies evolve with law and best practice. EXPAND: We will notify you through clear channels. REFLECT: Please review updates before continuing play.

• Notification methods: on‑site banners within My Account, policy page notices, and/or email to your registered address.
• Material changes: we may require re‑acknowledgment before you can continue to play.

Last updated: 27 October 2025

Contact & Feedback

OBSERVE: Direct support enables fast adjustments. EXPAND: Use secure channels for requests (limits, Time‑Out, exclusion, welfare check). REFLECT: We prioritize safety and confidentiality.

Responsible Gaming contact

• Email: [email protected]
• Live Chat: available in My Account (24/7)
• Phone support: If you require a call, request a confidential callback via the form below or Live Chat. For immediate crisis support, use the provincial helplines in Support Resources.

Feedback and requests form

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Email (registered)


Account ID (if applicable)


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Request type
Set/adjust deposit limit Set/adjust session limit Time‑Out (24-72h) Self‑exclusion Wellbeing/welfare check Marketing opt‑out Other

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Legal and jurisdictional note: This Responsible Gaming page applies to players using pinnacle-ca-play.com, operated by Ragnarok Corporation N.V. (Curaçao license OGL/2023/105/0084). Ontario players must use the AGCO/iGO‑regulated site pinnacle.ca and its RG policies and programs (including iGO self‑exclusion). This page does not constitute medical advice.